SUPPORT & FAQ

support@huhu.ba

+387 33 870 530

HuHu is a multi-merchant application which provides new experience of purchase and use of services with the innovative integration of digital devices and mobile purchase solutions in such a way that the integrated services are ensured for the User in an integrated application. It is a multi-merchant application, integrating several services: Top-up, Nexbike, Parkmatix and OLX.
Simply download the app from the AppStore or Google Play and you are ready to go in less than a minute.
There are three ways to register: enter your email address and password, or your Facebook or Google profile. In the latter two cases, make sure to set a separate password after registration, because you might need it later when you use the application.
Following features are currently available:

* Top - Up: Top up your phone in a few quick steps. All mobile operators are supported.
* Parkmatix: Use our one-tap payment solution and pay your public parking ticket in Sarajevo - KJKP Rad.
* OLX: Buy OLX vouchers via HuHu app and make sure your ads are seen at www.olx.ba
* Nextbike: Buy a Nextbike voucher anytime, anywhere and enjoy your bike city rides.

Select the products you want to buy, proceed to check out and enter required card information. In HuHu you can save your MasterCard card information easily and safely, so you do not need to re-enter your card details for subsequent purchases.
The HuHu app accepts MasterCard, Maestro, Visa cards issued by any bank.
You can add and save more than one MasterCard when you buy a product. Enter the required details, check Remember me button and you're all done!
Security is our number one priority and Monri will keep your financial information private. Monri Payments Platform has been developed in accordance with the card industry and global payment systems guidelines (Mastercard, Visa) and provides easy, secure and fast processing of financial card payment transactions. Payment Transaction Processing System is certified to PCI DSS Level 1 certification and guarantees card security for card users and merchants.
Your profile details can be edited in the "Profile" section of the app where you can change your name, address, email address as well as the passcode for the app. Choose the field you wish to change and enter the new information. Please note that once you have verified your identity, you will not be able to change your name or date of birth in the app.
You can find answers to commonly asked questions here, at the HuHu Support Center. If you cannot find your answer, our Customer Support team is ready to help. You can email us at: support@huhu.ba or you can give us a call: + 387 33 950 014 (Monday to Friday: 9:00 a.m. - 5:00 p.m.)